We have just released new automatons available to QuickBooks Online users that besides automating the feedback request process after an invoice is created or paid, can also automate the sending of email messages and offers when certain criteria is met.
We are happy to announce the launch of a section we have been working on for a while. The new “Automations” section is designed to help you grow your business sending one-on-one personalized email and SMS messages when certain triggers occur.
As a business owner you want more online reviews. They help building trust for your brand separating it from the competition and directly increasing your word of mouth sales.
When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like firstname.lastname@example.org while the “reply to” email is your own email address.
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
When it comes to email marketing the key is to keep your messages simple and focused.
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
Email is one of the most effective ways to establish communication with customers and also to reach more people who may be interested in your products or services.
As a service business you should request feedback from your customers often. It has many benefits including the chance to get testimonials and/or customer referrals.
A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.