Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
Email is one of the most effective ways to establish communication with customers and also to reach more people who may be interested in your products or services.
As a service business you should request feedback from your customers often. It has many benefits including the chance to get testimonials and/or customer referrals.
A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.
A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.
In the restaurant industry honest guest feedback is gold, it will help you fix issues you may be completely blind to before it is too late.
We are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform.
Implementing appropriate marketing strategies is key for the success of any business, but with so many options to chose from, it is understandable to feel a little lost in the choosing process.