SMS Text Message Customer Feedback Requests and Other Improvements

David Serna by David Serna on June 30, 2017

We are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform. You can now choose to request feedback via SMS or Email, or both making Feedb more effective than ever.

A lot of work has gone into this new feature, in the process, we have simplified the screens to add contacts and get feedback. Also, we have improved search to include mobile numbers, made a contact subscribe option just for SMS and even included SMS in the QuickBooks Online integration and in the mass contact imports.

Check out the  videos below to understand  the new SMS feature and learn about some of the details:

SMS feedback requests are available for all Feedb accounts and unlimited usage is included with no per SMS charges.

Eventually, we will amplify SMS so it can be used in messages and offers as well.

Please let us know your feedback and any questions on this new SMS feature, as always your comments and ideas are very valuable to us. After all, we make Feedb so it is useful to you!