We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.
A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.
We are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform.
Up until now feedback requests sent thru Feedb had a “click here to provide your feedback” link inside the email message The problem we realized is that people are way more reluctant to provide feedback when they see the link because of the fear of what is on the other side. They imagine an …
We are happy to report that the Net Promoter Score system has been now implemented inside Feedb to make it easier for you to measure and track customer satisfaction and loyalty down to a proven number.
Now you can easily schedule a message to be sent at a later date and time with a couple of clicks! This is a great way to create mass emails or individual messages whenever is convenient for you and send at the right day and time with minimum effort.
It has been a lot of work but we believe it was worth it! We have gone over the whole messages interface and rebuilt it from the ground up.