Tag: product changes

Aug 28 2019
New Feedb badge and widget

New Optimized Review Badge and Review Widget

We are happy to announce the brand new way to better display the 1st party reviews you get from Feedb.

May 27 2019
QBO deeper integration and tags

Deeper QuickBooks Online Integration and Tags in Automation

If you are using our QuickBooks Online integration and use classes in your Quickbooks account you will be happy to hear now you can use Quickbooks item or invoice classes in your Feedb  automations as a condition. So now you can apply actions only to triggers that have or don’t have a specific class, like …

Feb 02 2018
New Plain Text Email Template Option on Feedb

New: Plain Text and Company Email Templates

We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.

Jan 05 2018
Delay option for QuickBooks feedback requests

Option to Delay Automated Feedback Requests with the QuickBooks Online Integration

Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.

Nov 08 2017

Multiply Your Online Reviews with “Review Redirect”

A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.

Oct 27 2017
Feedback Request Process Steps

New: Step Options for the Customer Feedback Request Process

A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.

Jul 24 2017

New: Stop Letting Customer Testimonials Fall Through the Cracks!

Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.

Jun 30 2017

SMS Text Message Customer Feedback Requests and Other Improvements

We are super excited to announce that the  new SMS feedback requests are now fully launched across the entire Feedb platform.

May 03 2017

Double Your Response Rate with Feedback Answers Inside Email

Up until now feedback requests sent thru Feedb had a “click here to provide your feedback” link inside the email message   The problem we realized is that people are way more reluctant to provide feedback when they see the link because of the fear of what is on the other side. They imagine an …

Apr 26 2017
Net Promoter Score

Net Promoter Score Arrives at Feedb

We are happy to report that the Net Promoter Score system has been now implemented inside Feedb to make it easier for you to measure and track customer satisfaction and loyalty down to a proven number.