Tag: product changes
New: Plain Text and Company Email Templates
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
Option to Delay Automated Feedback Requests with the QuickBooks Online Integration
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
Multiply Your Online Reviews with “Review Redirect”
A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.
New: Step Options for the Customer Feedback Request Process
A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
New: Stop Letting Customer Testimonials Fall Through the Cracks!
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.
SMS Text Message Customer Feedback Requests and Other Improvements
We are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform.
Net Promoter Score Arrives at Feedb
We are happy to report that the Net Promoter Score system has been now implemented inside Feedb to make it easier for you to measure and track customer satisfaction and loyalty down to a proven number.
New Feature: Schedule Messages
Now you can easily schedule a message to be sent at a later date and time with a couple of clicks! This is a great way to create mass emails or individual messages whenever is convenient for you and send at the right day and time with minimum effort.
New Messages Interface
It has been a lot of work but we believe it was worth it! We have gone over the whole messages interface and rebuilt it from the ground up.
New Offers Interface
Offers now are way easier to create and track!. We have rebuilt the offers interface from the ground up so a coupon or gift certificate can be created, sent and tracked in a simple and effective way. Please let us know what you think!