Once connected, Feedb will organize your QBO customers into a dynamic database ready to be used in smart campaigns that increase your customer loyalty, your word of mouth exposure and the repeat business you get.
With Feedb you will know who is who, automatically segmenting your customers into meaningful groups that identify who your promoters are, which customers are being lost to competitors or which customers are not happy with your service.
More importantly, Feedb will take automated actions at the appropriate times and to the right customers, tailoring the action type to each individual case. So for example, a customer that hasn’t come back in over 6 months will get a special “we miss you” coupon by email or SMS while a customer that just did a transaction gets a feedback request and a “Thank You” coupon that expires soon to promote a faster repeat visit.