New: Smileys, Stars, Thumbs and more!
Up until now the Net Promoter Score in a scale of 1 to 10 has been the only rating style available in Feedb. Also, the question asked has always been the same: "How likely are you to recommend Company X to a friend or colleague?". With our new release you can now edit the feedback …
New: Multi-Account Access
With this new release now you can easily access multiple Feedb accounts from one login. This feature will be very useful for marketing agencies in charge of managing more than one Feedb account or users with multiple businesses. To grant access to your account or request access to another account just go to "My accounts" …
New: More than one business location? Feedb got you covered!
After months of testing and development we are happy to announce that Feedb Multi-Location is here! If your business has more than one location you can now manage all contacts, feedback gathering, reputation development, email marketing and offers management from one Feedb account. This new capability is ready to be turned on to any account …Continue reading "New: More than one business location? Feedb got you covered!"
Creating and Scheduling A Mass Email Message with Feedb in 2 Mins
See how easy it is to create and send a personalized email message to all your contacts or specific segments in under 2 minutes with the Feedb pre-made email templates, the drag and drop editor, and the scheduling functionality.
New: Manual and Automated Online Review Requests
We are excited to announce the new feature that just went live: Direct Review Requests. Now, it is super easy to manually or automatically request a review thru Feedb with the convenient review site links so your customers are only a click or a tap away from leaving you a review.
3 Reasons To Ask For Customer Feedback
Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product? Ask them. Today, customers have more control, more options, and higher expectations than ever. If you run your own business I know …
New Optimized Review Badge and Review Widget
We are happy to announce the brand new way to better display the 1st party reviews you get from Feedb.
Deeper QuickBooks Online Integration and Tags in Automation
If you are using our QuickBooks Online integration and use classes in your Quickbooks account you will be happy to hear now you can use Quickbooks item or invoice classes in your Feedb automations as a condition. So now you can apply actions only to triggers that have or don’t have a specific class, like …
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NEW: Send Coupons and Gift Certificates via Email, SMS and More
After months of hard work, we have the new offers section ready!
First Party and Third Party Reviews: Why You Need Both
First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.