New: Smileys, Stars, Thumbs and more!

Up until now, the Net Promoter Score in a scale of 1 to 10 has been the only rating style available in Feedb. Also, the question asked has always been the same: “How likely are you to recommend Company X to a friend or colleague?”.

We have supercharged the reminder section to automate the follow-up of customers that don’t respond to a feedback or review request the first time they are asked. Now, you can set up to 4 auto reminders and pick the timing of each and even whether to send it via email or SMS.

After months of testing and development we are happy to announce that Feedb Multi-Location is here!  If your business has more than one location you can now manage all contacts, feedback gathering, reputation development, email marketing and offers management from one Feedb account. This new capability is ready to be turned on to any accountContinue reading "New: More than one business location? Feedb got you covered!"

See how easy it is to create and send a personalized email message to all your contacts or specific segments in under 2 minutes with the Feedb pre-made email templates, the drag and drop editor, and the scheduling functionality.

New: Manual and Automated Online Review Requests

We are excited to announce the new feature that just went live: Direct Review Requests. Now, it is super easy to manually or automatically request a review thru Feedb with the convenient review site links so your customers are only a click or a tap away from leaving you a review.

3 Reasons To Ask For Customer Feedback

Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product? Ask them.

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