Sep 20 2019

3 Reasons To Ask For Customer Feedback

Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product? Ask them. Today, customers have more control, more options, and higher expectations than ever. If you run your own business I know …

Aug 28 2019
New Feedb badge and widget

New Optimized Review Badge and Review Widget

We are happy to announce the brand new way to better display the 1st party reviews you get from Feedb. Now, you can use a dynamic badge that shows live results with your own brand colors and the ability to show a link to the page within your website where your review widget shows with …

May 27 2019
QBO deeper integration and tags

Deeper QuickBooks Online Integration and Tags in Automation

If you are using our QuickBooks Online integration and use classes in your Quickbooks account you will be happy to hear now you can use Quickbooks item or invoice classes in your Feedb  automations as a condition. So now you can apply actions only to triggers that have or don’t have a specific class, like …

Mar 26 2019
sms and email coupons

NEW: Send Coupons and Gift Certificates via Email, SMS and More

After months of hard work, we have the new offers section ready!

Feb 12 2019

First Party and Third Party Reviews: Why You Need Both

First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.

Nov 18 2018

Best Timing and Ways to Request Customer Feedback

As a business owner you want more online reviews. They help building trust for your brand separating it from the competition and directly increasing your word of mouth sales.

Jul 27 2018

QuickBooks Online Feedback and Repeat Business Automations

We have just released new automatons available to QuickBooks Online users that besides automating the feedback request process after an invoice is created or paid, can also automate the sending of email messages and offers when certain criteria is met.

Jun 25 2018

New Automation Section Grows Your Business Automatically

We are happy to announce the launch of a section we have been working on for a while. The new “Automations” section is designed to help you grow your business sending one-on-one personalized email and SMS messages when certain triggers occur.

Mar 12 2018

How do I use my own email address as the from when sending email?

When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like account-name@feedb.io while the “reply to” email is your own email address.

Feb 02 2018
New Plain Text Email Template Option on Feedb

New: Plain Text and Company Email Templates

We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.