In the restaurant industry honest guest feedback is gold, it will help you fix issues you may be completely blind to before it is too late.
We are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform.
Implementing appropriate marketing strategies is key for the success of any business, but with so many options to chose from, it is understandable to feel a little lost in the choosing process.
Up until now feedback requests sent thru Feedb had a “click here to provide your feedback” link inside the email message The problem we realized is that people are way more reluctant to provide feedback when they see the link because of the fear of what is on the other side. They imagine an …
Google allows you to get your own reviews directly from customers and gives you the chance to be seen as your own review source given that you keep it real and optimized with the tagging that makes it easy for them to crawl.
We are happy to report that the Net Promoter Score system has been now implemented inside Feedb to make it easier for you to measure and track customer satisfaction and loyalty down to a proven number.
Now you can easily schedule a message to be sent at a later date and time with a couple of clicks! This is a great way to create mass emails or individual messages whenever is convenient for you and send at the right day and time with minimum effort.
A CRM (Customer Relationship Management), is one of the most valuable systems that any business, regardless of its size, can implement and benefit from.
A couple of years ago, there was a change in Yahoo’s DMARC policies in order to stop fraudulent emails, this change caused the bounce of many emails coming from Yahoo.com addresses sent from non-Yahoo servers.
It has been a lot of work but we believe it was worth it! We have gone over the whole messages interface and rebuilt it from the ground up.