When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like firstname.lastname@example.org while the “reply to” email is your own email address.
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
When it comes to email marketing the key is to keep your messages simple and focused.
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
Email is one of the most effective ways to establish communication with customers and also to reach more people who may be interested in your products or services.
As a service business you should request feedback from your customers often. It has many benefits including the chance to get testimonials and/or customer referrals.
A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.
A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.