NEW: Send Coupons and Gift Certificates via Email, SMS and More
After months of hard work, we have the new offers section ready!
First Party and Third Party Reviews: Why You Need Both
First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.
Best Timing and Ways to Request Customer Feedback
As a business owner you want more online reviews. They help building trust for your brand separating it from the competition and directly increasing your word of mouth sales.
QuickBooks Online Feedback and Repeat Business Automations
We have just released new automatons available to QuickBooks Online users that besides automating the feedback request process after an invoice is created or paid, can also automate the sending of email messages and offers when certain criteria is met.
New Automation Section Grows Your Business Automatically
We are happy to announce the launch of a section we have been working on for a while. The new “Automations” section is designed to help you grow your business sending one-on-one personalized email and SMS messages when certain triggers occur.
How do I use my own email address as the from when sending email?
When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like account-name@feedb.io while the “reply to” email is your own email address.
New: Plain Text and Company Email Templates
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
Why Plain Text Looking Emails Beat Fancy Email Templates
When it comes to email marketing the key is to keep your messages simple and focused.
Option to Delay Automated Feedback Requests with the QuickBooks Online Integration
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
The Importance of Including Your Physical Address in Emails
Email is one of the most effective ways to establish communication with customers and also to reach more people who may be interested in your products or services.