How do I use my own email address as the from when sending email?
When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like account-name@feedb.io while the “reply to” email is your own email address.
New: Plain Text and Company Email Templates
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
Why Plain Text Looking Emails Beat Fancy Email Templates
When it comes to email marketing the key is to keep your messages simple and focused.
Option to Delay Automated Feedback Requests with the QuickBooks Online Integration
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
The Importance of Including Your Physical Address in Emails
Email is one of the most effective ways to establish communication with customers and also to reach more people who may be interested in your products or services.
5 Reasons Why You Must Request Customer Feedback
As a service business you should request feedback from your customers often. It has many benefits including the chance to get testimonials and/or customer referrals.
Multiply Your Online Reviews with “Review Redirect”
A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.
New: Step Options for the Customer Feedback Request Process
A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
Why are my emails landing in the spam folder?
E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.
New: Stop Letting Customer Testimonials Fall Through the Cracks!
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.