Dec 10 2017
5 reasons why you must request customer feedback

5 Reasons Why You Must Request Customer Feedback

As a service business you should request feedback from your customers often. It has many benefits including the chance to get testimonials and/or customer referrals.

Nov 08 2017

Multiply Your Online Reviews with “Review Redirect”

A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.

Oct 27 2017
Feedback Request Process Steps

New: Step Options for the Customer Feedback Request Process

A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.

Oct 06 2017
Email Spam

Why are my emails landing in the spam folder?

E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.

Jul 24 2017

New: Stop Letting Customer Testimonials Fall Through the Cracks!

Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.

Jul 12 2017

Top 5 Reasons Why Guest Feedback is Crucial for Restaurants

In the restaurant industry honest guest feedback is gold, it will help you fix issues you may be completely blind to before it is too late.

Jun 30 2017

SMS Text Message Customer Feedback Requests and Other Improvements

We are super excited to announce that the  new SMS feedback requests are now fully launched across the entire Feedb platform.

Jun 26 2017
Text Marketing | Feedb

Top 7 Advantages of Text Marketing for Any Size Business

Implementing appropriate marketing strategies is key for the success of any business, but with so many options to chose from, it is understandable to feel a little lost in the choosing process.

May 03 2017

Double Your Response Rate with Feedback Answers Inside Email

Up until now feedback requests sent thru Feedb had a “click here to provide your feedback” link inside the email message   The problem we realized is that people are way more reluctant to provide feedback when they see the link because of the fear of what is on the other side. They imagine an …

Apr 30 2017

Your Own Website As a Review Source in Google

Google allows you to get your own reviews directly from customers and gives you the chance to be seen as your own review source given that you keep it real and optimized with the tagging that makes it easy for them to crawl.