New Optimized Review Badge and Review Widget
We are happy to announce the brand new way to better display the 1st party reviews you get from Feedb.
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Deeper QuickBooks Online Integration and Tags in AutomationIf you are using our QuickBooks Online integration and use classes in your Quickbooks account you will be happy to hear now you can use Quickbooks item or invoice classes in your Feedb automations as a condition.
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New: Plain Text and Company Email TemplatesWe have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
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Option to Delay Automated Feedback Requests with the QuickBooks Online IntegrationThanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
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Multiply Your Online Reviews with “Review Redirect”A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.
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New: Step Options for the Customer Feedback Request ProcessA new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
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New: Stop Letting Customer Testimonials Fall Through the Cracks!Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.
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SMS Text Message Customer Feedback Requests and Other ImprovementsWe are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform.
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Double Your Response Rate with Feedback Answers Inside EmailUp until now feedback requests sent thru Feedb had a “click here to provide your feedback” link inside the email message The problem we realized is that people are way more reluctant to provide feedback when they see the link because of the fear of what is on the other side. They imagine anContinue reading “Double Your Response Rate with Feedback Answers Inside Email”
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Net Promoter Score Arrives at FeedbWe are happy to report that the Net Promoter Score system has been now implemented inside Feedb to make it easier for you to measure and track customer satisfaction and loyalty down to a proven number.
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New Feature: Schedule MessagesNow you can easily schedule a message to be sent at a later date and time with a couple of clicks! This is a great way to create mass emails or individual messages whenever is convenient for you and send at the right day and time with minimum effort.
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New Messages InterfaceIt has been a lot of work but we believe it was worth it! We have gone over the whole messages interface and rebuilt it from the ground up.
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New Offers InterfaceOffers now are way easier to create and track!. We have rebuilt the offers interface from the ground up so a coupon or gift certificate can be created, sent and tracked in a simple and effective way. Please let us know what you think!
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New Message Drag and Drop EditorNow creating a good looking email message doesn’t require any coding skills with the new drag and drop message editor! It is as easy as dragging and dropping content elements and layouts.
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Expanded Contact and Send FiltersWe have added the ability to search your contact database using more filters than ever.