Up until now, the Net Promoter Score in a scale of 1 to 10 has been the only rating style available in Feedb. Also, the question asked has always been the same: “How likely are you to recommend Company X to a friend or colleague?”.
Many of our users requested the ability to use QuickBooks Online estimates as triggers in automations created in Feedb to automate follow-ups to estimates sent.
We have supercharged the reminder section to automate the follow-up of customers that don’t respond to a feedback or review request the first time they are asked. Now, you can set up to 4 auto reminders and pick the timing of each and even whether to send it via email or SMS.
See how easy it is to create and send a personalized email message to all your contacts or specific segments in under 2 minutes with the Feedb pre-made email templates, the drag and drop editor, and the scheduling functionality.
We are excited to announce the new feature that just went live: Direct Review Requests. Now, it is super easy to manually or automatically request a review thru Feedb with the convenient review site links so your customers are only a click or a tap away from leaving you a review.
We are happy to announce the brand new way to better display the 1st party reviews you get from Feedb.
After months of hard work, we have the new offers section ready!
First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.