Up until now, the Net Promoter Score in a scale of 1 to 10 has been the only rating style available in Feedb. Also, the question asked has always been the same: “How likely are you to recommend Company X to a friend or colleague?”.
Category Archives: Blog
New: Automations based on QuickBooks Online Estimates
Many of our users requested the ability to use QuickBooks Online estimates as triggers in automations created in Feedb to automate follow-ups to estimates sent.
New: Supercharged Feedback and Review Request Reminders
We have supercharged the reminder section to automate the follow-up of customers that don’t respond to a feedback or review request the first time they are asked. Now, you can set up to 4 auto reminders and pick the timing of each and even whether to send it via email or SMS.
New: Multi-Account Access
New: More than one business location? Feedb got you covered!
Creating and Scheduling A Mass Email Message with Feedb in 2 Mins
See how easy it is to create and send a personalized email message to all your contacts or specific segments in under 2 minutes with the Feedb pre-made email templates, the drag and drop editor, and the scheduling functionality.
New: Manual and Automated Online Review Requests
We are excited to announce the new feature that just went live: Direct Review Requests. Now, it is super easy to manually or automatically request a review thru Feedb with the convenient review site links so your customers are only a click or a tap away from leaving you a review.
New Optimized Review Badge and Review Widget
We are happy to announce the brand new way to better display the 1st party reviews you get from Feedb.
NEW: Send Coupons and Gift Certificates via Email, SMS and More
After months of hard work, we have the new offers section ready!
First Party and Third Party Reviews: Why You Need Both
First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.