Up until now, the Net Promoter Score in a scale of 1 to 10 has been the only rating style available in Feedb. Also, the question asked has always been the same: “How likely are you to recommend Company X to a friend or colleague?”.
Category Archives: Blog
New: Automations based on QuickBooks Online Estimates
Many of our users requested the ability to use QuickBooks Online estimates as triggers in automations created in Feedb to automate follow-ups to estimates sent.
New: Supercharged Feedback and Review Request Reminders
We have supercharged the reminder section to automate the follow-up of customers that don’t respond to a feedback or review request the first time they are asked. Now, you can set up to 4 auto reminders and pick the timing of each and even whether to send it via email or SMS.
New: Multi-Account Access
With this new release now you can easily access multiple Feedb accounts from one login. This feature will be very useful for marketing agencies in charge of managing more than one Feedb account or users with multiple businesses. To grant access to your account or request access to another account just go to "My accounts"Continue reading "New: Multi-Account Access"
New: More than one business location? Feedb got you covered!
After months of testing and development we are happy to announce that Feedb Multi-Location is here! If your business has more than one location you can now manage all contacts, feedback gathering, reputation development, email marketing and offers management from one Feedb account. This new capability is ready to be turned on to any accountContinue reading "New: More than one business location? Feedb got you covered!"
Creating and Scheduling A Mass Email Message with Feedb in 2 Mins
See how easy it is to create and send a personalized email message to all your contacts or specific segments in under 2 minutes with the Feedb pre-made email templates, the drag and drop editor, and the scheduling functionality.
New: Manual and Automated Online Review Requests
We are excited to announce the new feature that just went live: Direct Review Requests. Now, it is super easy to manually or automatically request a review thru Feedb with the convenient review site links so your customers are only a click or a tap away from leaving you a review.
New Optimized Review Badge and Review Widget
We are happy to announce the brand new way to better display the 1st party reviews you get from Feedb.
NEW: Send Coupons and Gift Certificates via Email, SMS and More
After months of hard work, we have the new offers section ready!
First Party and Third Party Reviews: Why You Need Both
First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.