Up until now, the Net Promoter Score in a scale of 1 to 10 has been the only rating style available in Feedb. Also, the question asked has always been the same: “How likely are you to recommend Company X to a friend or colleague?”.
Tag Archives: feedback marketing
New: Supercharged Feedback and Review Request Reminders
We have supercharged the reminder section to automate the follow-up of customers that don’t respond to a feedback or review request the first time they are asked. Now, you can set up to 4 auto reminders and pick the timing of each and even whether to send it via email or SMS.
3 Reasons To Ask For Customer Feedback
Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product? Ask them.
First Party and Third Party Reviews: Why You Need Both
First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.
Best Timing and Ways to Request Customer Feedback
As a business owner you want more online reviews. They help building trust for your brand separating it from the competition and directly increasing your word of mouth sales.
5 Reasons Why You Must Request Customer Feedback
As a service business you should request feedback from your customers often. It has many benefits including the chance to get testimonials and/or customer referrals.
Multiply Your Online Reviews with “Review Redirect”
A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.
New: Step Options for the Customer Feedback Request Process
A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
New: Stop Letting Customer Testimonials Fall Through the Cracks!
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.