A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.
In the restaurant industry honest guest feedback is gold, it will help you fix issues you may be completely blind to before it is too late.
We are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform.
Implementing appropriate marketing strategies is key for the success of any business, but with so many options to chose from, it is understandable to feel a little lost in the choosing process.
Google allows you to get your own reviews directly from customers and gives you the chance to be seen as your own review source given that you keep it real and optimized with the tagging that makes it easy for them to crawl.
We are happy to report that the Net Promoter Score system has been now implemented inside Feedb to make it easier for you to measure and track customer satisfaction and loyalty down to a proven number.
Now you can easily schedule a message to be sent at a later date and time with a couple of clicks! This is a great way to create mass emails or individual messages whenever is convenient for you and send at the right day and time with minimum effort.
A CRM (Customer Relationship Management), is one of the most valuable systems that any business, regardless of its size, can implement and benefit from.