A new section called “Steps” has been just added to the feedback settings menu so you can easily customize the steps your contacts will take when providing a rating based on what outcomes are important to you.
Author Archives: David Serna
Why are my emails landing in the spam folder?
E-mail delivery is complicated, there is an ongoing battle to fight legitimate spam that affects many legitimate emails that are actually not spam, like the one you are sending.
New: Stop Letting Customer Testimonials Fall Through the Cracks!
Do you remember the last email from a customer sending you a great comment about your company by email? If so, you probably remember how it got buried in your inbox.
Top 5 Reasons Why Guest Feedback is Crucial for Restaurants
In the restaurant industry honest guest feedback is gold, it will help you fix issues you may be completely blind to before it is too late.
SMS Text Message Customer Feedback Requests and Other Improvements
We are super excited to announce that the new SMS feedback requests are now fully launched across the entire Feedb platform.
Double Your Response Rate with Feedback Answers Inside Email
Up until now feedback requests sent thru Feedb had a “click here to provide your feedback” link inside the email message The problem we realized is that people are way more reluctant to provide feedback when they see the link because of the fear of what is on the other side. They imagine anContinue reading “Double Your Response Rate with Feedback Answers Inside Email”
Your Own Website As a Review Source in Google
Google allows you to get your own reviews directly from customers and gives you the chance to be seen as your own review source given that you keep it real and optimized with the tagging that makes it easy for them to crawl.
Net Promoter Score Arrives at Feedb
We are happy to report that the Net Promoter Score system has been now implemented inside Feedb to make it easier for you to measure and track customer satisfaction and loyalty down to a proven number.
New Feature: Schedule Messages
Now you can easily schedule a message to be sent at a later date and time with a couple of clicks! This is a great way to create mass emails or individual messages whenever is convenient for you and send at the right day and time with minimum effort.
New Messages Interface
It has been a lot of work but we believe it was worth it! We have gone over the whole messages interface and rebuilt it from the ground up.