First, let’s define in simple terms what are a first party and third party reviews: 1st Party Reviews: submitted directly to you by your customers. 3rd Party Reviews: submitted to a 3rd party review site.
Author Archives: David Serna
Best Timing and Ways to Request Customer Feedback
As a business owner you want more online reviews. They help building trust for your brand separating it from the competition and directly increasing your word of mouth sales.
QuickBooks Online Feedback and Repeat Business Automations
We have just released new automatons available to QuickBooks Online users that besides automating the feedback request process after an invoice is created or paid, can also automate the sending of email messages and offers when certain criteria is met.
New Automation Section Grows Your Business Automatically
We are happy to announce the launch of a section we have been working on for a while. The new “Automations” section is designed to help you grow your business sending one-on-one personalized email and SMS messages when certain triggers occur.
How do I use my own email address as the from when sending email?
When requesting feedback via email or sending other email messages or offers from your Feedb account you will notice the “from” email used is something like email@example.com while the “reply to” email is your own email address.
New: Plain Text and Company Email Templates
We have noticed that “plain text” looking email messages are way more effective at engaging with your audience.
Why Plain Text Looking Emails Beat Fancy Email Templates
When it comes to email marketing the key is to keep your messages simple and focused.
Option to Delay Automated Feedback Requests with the QuickBooks Online Integration
Thanks to the feedback of some of our QuickBooks online users that created an invoice or marked it as paid before the actual product/service was delivered we have added the option to delay the automated feedback request.
5 Reasons Why You Must Request Customer Feedback
As a service business you should request feedback from your customers often. It has many benefits including the chance to get testimonials and/or customer referrals.
Multiply Your Online Reviews with “Review Redirect”
A new feedback flow is now available in Feedb, it is called “Review Redirect” and has been proven to be a powerful way to multiply the number of positive reviews that you get in websites like Yelp and Google.